Accessibility for Ontarians with Disabilities Act (AODA) Training

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Online

Course Summary

Our course will explore the Customer Service Accessibility Standard and will break down the requirements necessary to achieve compliance. Requirements include:

  • Establishing policies, practices, and procedures on the provision of goods and services to people with disabilities
  • Ensuring that those policies, practices, and procedures are consistent with certain core principles in the AODA, namely the principles of independence, dignity, integration, and
    equality of opportunity
  • Establishing policies on allowing disabled people to use personal assistive devices to be accompanied by a support person or guide dog or other service animal
  • Communicating with disabled persons in a manner that takes into account their disability
  • Providing advance notice to the public when there is going to be a temporary disruption in services or facilities used by persons with disabilities
  • Establish a process for people to provide feedback, including a complaints mechanism, and make information about the feedback process readily available to the public
  • Make policies and procedures available to the public upon request
  • Training on how to interact and communicate with persons with various types of disabilities

Learning Objectives

By the end of this course, participants will be able to:

  • Be familiar with AODA and its applications
  • Recognize the benefits of accessibility standards to all Ontarians
  • Identify the accessibility standards for customer service
  • Identify the accessibility standards for information and communications, employment, transportation and built environment and their compliance issues
  • Be familiar with the Ontario Public Service (OPS) Multi-Year Accessibility Plan

Target Audience

This course has been designed for:

  • Employees who work in retail, customer service and care givers in Ontario
  • Employers whose businesses revolve around customer service, retail or where ADOA applies in the workplace
  • Managers and supervisors whose responsibility it is to oversee customer service and care givers in the workplace.

Legislative Reference

Occupational Health and Safety Act ss. 8(10), 9(18)(a) 8(10)

Continuing Education Credits

HRPA has approved this course for CPD. Please contact us at 800.815.9980 to find out more.

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